Customer Care
Find essential information on delivery, returns, jewelry care, and more. We're here to ensure a smooth and enjoyable shopping experience.
Shipping & Delivery
How long will it take for my order to arrive?
Orders are processed within 1-2 business days. Delivery time typically ranges from 3-5 business days, depending on your location. International shipping may take longer.
How much does delivery cost?
Delivery costs vary depending on your location. Shipping fees will be calculated at checkout before you complete your order. We also offer free shipping on orders over a certain amount, which will be displayed during checkout.
Can I change my delivery address after placing an order?
Once an order is processed, we are unable to change the delivery address. Please make sure your details are correct before finalizing your purchase.
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Returns & Exchanges
Can I return my jewellery?
For INTERNATIONAL ORDERS we do not offer a return options at the moment.
Sales and discounted items are not eligible for returns or refunds.
We accept returns within 10 days of being delivered, as long as the jewellery is in its original, unworn condition and original packaging.
Do you offer free shipping on returns?
Unfortunately, return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a trackable shipping service to ensure your return arrives safely.
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Jewelry Care
How should I care for my jewelry to ensure its longevity?
To keep your jewelry shining, avoid contact with water, lotions, perfumes, and harsh chemicals. Store it in a cool, dry place and clean it gently with a soft cloth to maintain its brilliance.
Do you offer free shipping on returns?
Unfortunately, return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a trackable shipping service to ensure your return arrives safely.
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General Inquiries
What should I do if my jewelry gets damaged?
If your jewelry arrives damaged or is defective, please contact us immediately with a photo of the item. We will assist you to solve the problem as soon as possible.
Do you offer free shipping on returns?
Unfortunately, return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a trackable shipping service to ensure your return arrives safely.
Do you offer gift wrapping or packaging?
Yes, we provide beautiful gift packaging to make your purchase extra special, and it's included at no additional cost.
Collaborate with ISSAS
At ISSAS, we're always open to exciting collaborations! If you're looking to feature our unique jewelry on your e-commerce platform, let's connect. We’re also looking for talented photographers and models based in Copenhagen for upcoming collaboration projects. Let’s create something beautiful together!